The Engagement Manager must identify the appropriate roles and skills that will be needed to work in the Service Engagement. From this, a Roles And Responsibilities Matrix for the main roles is developed. This matrix should be aligned with roles defined in the contract, and describe accountability and responsibility for the key tasks in the Service Engagement.

The matrix considers the involved Client’s workers and the Capgemini Service Engagement team as well as any supplier roles. Within the Capgemini team, the focus should be on identifying and confirming the management and senior technical positions the Service Engagement will need from all shoring lines.

Identifying and documenting the roles and responsibilities for the Service Engagement will provide all team members with a clear understanding of where responsibility and accountability lies within the team structure and what their individual role contributes to. The resources must be informed about their responsibilities. The Engagement Manager must ensure that the resources assigned to a specific role have the appropriate authority to perform the assigned role at the expected level of responsibility.

In a Rightshore situation, special attention should be paid to the definition of the roles and responsibilities. The offshore team roles, with their definitions and responsibilities, should be part of the Roles And Responsibility Matrix.

Any change in the roles and responsibilities should be communicated to the impacted resources and the team. Refer CLF-Organization Flexibility for more details on defining and communicating roles and responsibilities to the team.